Our Privacy Promise

Effective Date: May 9, 2025

We take your privacy seriously and we respect your privacy and data protection rights. This privacy notice aims to give you information on how we collect and process your personal data through your use of our websites, mobile apps, and our services, including any data you may provide through our websites, mobile apps, and our services when you sign up to receive news, offers, promotions, and updates, book a table with us, take part in a competition, complete a survey, provide feedback, use our Wi-Fi, use our mobile apps, or otherwise purchase a product or service (such as ordering a takeaway and buying a gift card).

Please take time to read this privacy notice in full, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, to ensure that you understand and are happy with how we collect and process your personal data. This privacy notice supplements the other notices and is not intended to override them.

1. Controller

Arteo LTD is made up of different legal entities, brands, and outlets. This privacy notice is issued by Arteo LTD on behalf of the group, so when we refer to “we,” “us,” or “our” in this privacy notice, we are referring to the relevant company within the group responsible for processing your data. Arteo LTD is the controller responsible for our websites, mobile apps, and this service.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details below:

2. Contact Details

Our full details are:

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). However, please feel free to contact us in the first instance.

3. Changes to this Privacy Notice and Changes to Your Details

We will need to update this privacy notice from time to time as the law and/or our business changes and develops. We will endeavour to inform you in advance by sending a service message if we hold your email address. Otherwise, please look out for notices on our websites and materials indicating changes. If you continue to use our websites and/or services after changes, we will take this as an indication that you accept the updates.

It is important that the personal data we hold about you is accurate and current. Please inform us of any changes to your personal data during your relationship with us.

4. Third-Party Links

Our websites, mobile apps, and/or services may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, mobile app, and/or service, we encourage you to read the privacy notice of every website, plug-in, and/or application that you visit.

5. The Personal Data We Process

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may process different kinds of personal data about you, which we have categorized as follows:

• Identity Data: including your name, username (or similar unique identification numbers), email address, address, and date of birth
• Contact Data: including your billing address, delivery address, email address, and telephone number(s).
• Technical Data: including information we collect through your use of our websites and mobile apps, technical information about the devices you use to access our websites and mobile apps, relevant IP address, operating system, web browser, and geographic location.
• Profile Data: including your username and password, purchases, orders, bookings, feedback, social and preferences.
• Usage Data: including information about how you use our websites, mobile apps, products, and services.

We also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may derive from your personal data but does not directly reveal your identity. However, if combined with personal data, it is treated as personal data under this privacy notice.

6. Profiling

We process personal data in an automated way to analyze and predict your interests and interactions with Arteo LTD. This helps us provide a more tailored customer experience. Click here for more information about our profiling practices.

7. How We Collect Your Personal Data

We collect your data through:

• Direct Interactions: Including forms you fill out when purchasing products, booking tables, or subscribing to updates.
• Social Media: Where publicly shared or messaged privately.
• Automated Technologies: Cookies and server logs track website and app usage.
• Third Parties and Public Sources: Such as analytics providers, payment processors, and delivery partners.

8. How And Why We Process Your Personal Data

We process your data:

• With your consent (which you can withdraw).
• To perform a contract with you.
• For our legitimate interests, as long as they do not override your rights.
• To comply with legal obligations.

9. How We Share Your Personal Data

We share and may share your personal data with:

• Arteo LTD affiliates.
• Service providers supporting our websites, delivery, and payment functions.
• Market research firms.
• Legal and government authorities when required.

10. Our Retention of Your Personal Data

We retain your data only as long as necessary to fulfill legal, business, and accounting requirements. Retention periods vary depending on the type and purpose of data collected.

11. Your Rights

You may have rights to access, correct, erase, or object to how we process your data.

To exercise your rights, please contact us at the details in paragraph 2.

To learn more about your rights, visit the ICO website at www.ico.org.uk.